Effective Date: 5 July 2026

Overview

At MDB Vaux Nation, all sales are final. We do not offer refunds or returns on any services, products, or raffle entries purchased through our website or in person.

By completing a purchase, you acknowledge and agree to this policy.

Services (Vehicle Repairs & Servicing)

Due to the nature of automotive work, labour, diagnostics, and parts ordered specifically for your vehicle, we are unable to offer refunds or returns once work has been carried out or parts have been installed.

If you have any concerns about the service provided, please contact us directly so we can review the issue and, where appropriate, offer further assistance.

Raffle Entries

All raffle ticket purchases are final.

Once an entry has been processed and ticket numbers have been allocated, no refunds will be issued under any circumstances, including but not limited to:

• Change of mind
• Incorrect entry details provided
• Failure to participate in the draw
• Technical or user error during purchase

Products & Parts

Where physical products or parts are supplied, these are non-refundable and non-returnable once sold, unless required by law.

We do not accept returns for used, fitted, or opened items.

Exceptional Circumstances

MDB Vaux Nation reserves the right to review individual cases at its sole discretion. However, acceptance of any refund or adjustment is not guaranteed.

Contact Us

If you believe there has been an issue with your order or service, please contact us using the details provided on our website. We are committed to resolving genuine concerns where possible, even where refunds are not applicable.

Note: This policy does not affect your statutory rights under UK consumer law where applicable.